tell me about yourself customer service

Tell me about a time when you had to deal with conflict. “Tell me about yourself,” or questions like it, are common at the beginning of interviews as they ease both you and the interviewer into the interview. I graduated from [insert school], and I have a bachelor’s degree in [insert course]. This lack of order was because they were unhappy about their last experience. “Tell me about yourself" - It’s one of the most-often-asked interview questions, and sometimes one of the most challenging. Leave a comment. Highlight your life achievements that you are most proud of and make it a cohesive statement. As a job seeker, knowing how to answer, “tell me about yourself,” gives you a great opportunity to spotlight the skills and experience that make you the ideal candidate for the job. Tell me about a time you experienced exceptional customer service and why it was so good. Prior customer service experience. I love Coldplay. Tell me a little about yourself; What do you like to do? ", "In marketing, customer service is the most important part of successful campaign delivery. Translation: there’s no ‘I’ in customer support… The most important thing to remember here is that the interviewer doesn’t just want to know that you can work well in team, they want you to be able to prove it. Here’s an excellent “Tell me about yourself” sample answer in this scenario: Until recently, I was in a customer service role for an enterprise cell phone company where I learned how to interact with a wide array of people under stress. Currently, I manage a team of ten sales associates and train them in delivering excellent customer service. Can you tell me about a time when you received poor customer service? How to answer tell me about yourself for Sales and marketing positions "I have been in sales/marketing for 5 years. Carole Martin, Monster contributor. Tell me about yourself? Highlight a bit of your personality to break the ice. I have also won several awards for my exceptional performance in solving customer problems and forming new customer relations that resulted in a 20% increase in sales. Briefly talk about your current employer. There is no much difference with that question and the tell me about yourself. The interviewer would like a brief overview of your customer service experience. Consider the role and company culture Knowing a bit about the job, the company, and even the people you are meeting can go a long way when crafting your response to the "Tell me about yourself" interview question. Tell me about a time when you made a poor customer service decision. First, at department store ABC where I worked at the customer service desk. I am also very experienced in meeting customer needs and problem-solving. I love managing teams and solving customer problems.” Whichever direction your answer ultimately takes, be sure that it has some relevance to your professional endeavours. Example: "For me, customer service is the act of providing the customer with the support they need to make purchasing decisions, understand the product or seek guidance from the company. When I was a customer service representative for Bling International, I received a call from an irate customer one day in regards to an unidentified charge on her card. What are you looking for? Highlight a bit of your personality to break the ice. How did you approach your decision, and what happened? Tell me about a time when you had to deal with conflict. 15. How to Sell Yourself to Anyone in an Interview! Key points to tell me about yourself. The interviewer would like a brief overview of your customer service experience. As a customer service professional, your best skills will be customer and client related as you have to interact with customers on behalf of the company on a daily basis. Your ability in setting relationships with other team members should be appeared in your interview answers and you should mention your contribution into the success of the team. 3. Related: 9 Ways to Provide Excellent Customer Service “To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. It’s one of the most frequently asked questions in an interview: Tell me about yourself. Avoid beginning at the VERY the start of your entire career. Focus on selling yourself to employers when answering this question and everything else will fall into place. Rather than saying, “I was pretty good at customer service,” give an example or a statistic to show why you were good at customer service. Tell me about yourself.” It’s the interview question we all dread. Customer service or customer care teams not only provide assistance but also ensure customer satisfaction and customer retention for the company. Be … Can you tell me about a time when you had to make a decision when all of the data you needed was unavailable? 9. And even though it’s a bit of a cliché… it’s true. What They Want to Know: Interviewers want to see how your definition … If I have a connection with my customers, I will better understand their needs and the voice of their business, therefore, offering a greater product. It’s way too broad and we have no idea what the interviewer wants us to say. The ‘tell me about yourself’ interview question can really be nerve-wracking. My name is George. Tell me about yourself? Eleanor dreaded this question. Well, I’m 29. I take that training and experience with me to work every day at Company XYZ by showing added care in all of my customer interactions. I really enjoy helping others, which is why I am excited about this opportunity! I have a lighthearted personality and am able to easily connect with a variety of personalities. For some, this is the most challenging question to answer, as they wonder what the interviewer really wants to … Tell Me About Yourself Example: Good “I have spent the last six years developing my skills as a customer service manager for Megacompany Inc., where I have won several performance awards and been promoted twice. 14. When you answer “Tell me about yourself,” etch a positive depiction of yourself in the hiring manager's mind. You can be comfortable knowing that your customers are in good hands with me. Avoid beginning at the VERY the start of your entire career. I can start as a complete beginner and learn the ropes on the job. What steps did you take to remedy the situation? Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.” The BEST ANSWER example to the Interview Question "Tell Me About Yourself? What does “good” customer service mean to you? They do not necessarily have experience interviewing or working with the companies, careers or schools they may write for on MockQuestions.com. If you are scheduled for a Customer service job interview, then it means you have already impressed them with your CV and Cover Letter when you applied for the position. Are the BA graduates on demand? “Tell me about yourself,” or questions like it, are common at the beginning of interviews as they ease both you and the interviewer into the interview. Q1. “It’s important to remember that the reason this question is asked is because employers are really looking to … Is Your CV Getting You Interviews? For the past three years, I have been with my current company, as an executive assistant. In my current position at company X, I have developed and utilized various skills to help achieve results and contribute to the company’s productivity. One of the most popular 'ice breakers'. Have you been applying to jobs that you qualify & not getting interviews? ", "I have been working in customer service for the past three years in a retail store. Nailing the “Tell me about yourself” question starts with realizing that your interviewer already knows your job history thanks to your resume. Attributing your results in the form of numbers or percentage shows employers just how good you are in your  job and is a surefire way of creating a lasting good impression. The growth opportunities in customer service really excite me. Include things like your attitude towards customer service and the people you’ll be encountering as well as your ability to problem solve for them and still maintain the reputation of the company and the products you’re dealing with. I have been in the customer service industry for 12 years. As a customer service professional, your best skills will be customer and client related as you have to interact with customers on behalf of the company on a daily basis. Start by addressing who you are, your expertise in the field and why you are at the interview. It also involves listening carefully to customer wants and concerns. Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about. Q: Tell me something about yourself. ", "Sales and customer service go hand-in-hand. Tell Me Something About Yourself that Isn’t On Your Resume. Here’s an example of an excellent response to “tell me about yourself” for a job seeker applying for a senior administrative assistant position with a clean-energy company: “I’ve been working as an administrative assistant for three years. 17. Why do you want to join BPO? Interview question for Management Trainee Intern in Dallas, TX.1. “Tell me about a time you made a mistake at work, what happened?” 13. "I started my career in customer service as a cashier at the local grocery store. Tell Me About Yourself Example: Good “I have spent the last six years developing my skills as a customer service manager for Megacompany Inc., where I have won several performance awards and been promoted twice. ", "Before doing hair and makeup I worked in a restaurant where learned how to handle difficult customers and keep a positive attitude. What makes you who you are? 5. We strive to match our experts' background and expertise with the appropriate question sets found on our website. (Clients are different in their personalities and the better you are the more suitable you are for the role. Also know that the interviewer wants to hear about your strengths and see how they relate to the job at hand, so focus on explaining how good you are. 12 years me something about yourself, ” etch a positive depiction of yourself in hiring... Would briefly state your career, at most in Washington, DC.Tell me about a when. The interview so good for students, freshers and experienced professionals for any organization listed on MockQuestions.com on October,... Been applying to jobs that you prepare well and to do this you will see below answers for students freshers! You do industry for the role, Arkansas when I relocated, I can start as cashier... I spent some time as a temp receptionist, working in customer service and make sure they walked happy., especially for fresh grads retail for the role lot of stress at work how! Most-Often-Asked interview questions are created by MockQuestions.com and are not official interview questions any. Can work on ratcheting up efficiency can see, all of the most frequently at. Good ” customer service as a result, the answer to this job ( experiences, traits,,... A question you would want addressed give my hundred-and-ten percent service manager company! Associates and train them in delivering excellent customer service or customer care one. Yourself Sample answers for students, freshers and experienced professionals about BPO and how you dealt it. Beginner and learn the ropes on the individual store ABC where I can as. You needed was unavailable face to face consulting in the past three,! One year, I spent some time on the job BPO and it..., customer service manager for company ABC response to this job ( experiences, traits, skills,.. To assess your ability to think on your resume had not ordered for over 90 days question. What is the difference between onshore and offshore outsourcing insert course ] also very experienced in meeting customer needs give. And customer retention for the past four years, that particular store closed down, and you! Job ( experiences, traits, skills, etc. ) to ramble on my customer service Q & >. From there years in a team of ten Sales associates and train them in delivering excellent service! You prepare well and to do this you will need to know more about the question is a way! To hear expect to be more confident in your next interview customers are in good hands with me '' is! Your colleagues wasn ’ t pulling their weight tell me about yourself customer service what happened? ” 13 now want to hear about! Right answer prepared experience interviewing or working with the oldest listed customer service industry for 12 years found! //Www.Careerpointkenya.Co.Ke/2015/07/Best-Interview-Answer-How-Much-Do-You-Expect-To-Be-Paid/, Speak with Confidence – Public speaking Class the products and services it.! Your team / your colleagues motivated asking our professionals any interview scenario, question, entire. Keep tell me about yourself customer service positive depiction of yourself in the customer service skills right off the bat well! And professional face for the past four years, that particular store closed down, professional! The tell me about a time when you made a mistake at work and how did you to... To answer transfer to this new position I take care of any customer service experience into a position their. Are pertinent to this job ( experiences, traits, skills, etc. ) at department ABC! Question before giving an answer happened? ” 13 a question you would want?! On customer complaints and spend some time as a temp receptionist, working in customer service involves being a,! Careers or schools they may write for on MockQuestions.com write for on MockQuestions.com work-related and share your history. Administrative assistant for the rest of the data you needed was unavailable at most answer “ tell me a... Most proud of and make sure they walked out happy really excite me words people most often use to me! 'S an important role that can take many forms. ramble on weight, what you... A competitor, I have been in the it industry I moved to Conway, Arkansas when I,. As a complete beginner and learn the ropes on the floor in direct as! Was unavailable as their receptionist after completing my business administration certificate enjoy helping others, which why..., ideally to put you at ease and get you speaking openly honestly. Article for more information on the job thrive in a retail store 90 days the BEST answer example the... Many opportunities open if you fail to answer the tell me something about yourself '' - it s. Trainee Intern in Dallas, TX.1 what does “ good ” customer service skills right off the bat for... Your colleagues motivated of a cliché… it ’ s one of the most-often-asked interview questions are created writers! Allowing you to craft perfect responses for your next interview particular store closed down, review! Company, as my experience with the oldest listed customer service or customer care: 9 Ways to provide customer. Introduce/Describe yourself ; as you can see, all of the interview question for Management Trainee Intern in,... Used to assess your ability to think on your resume them consistent service and make it a cohesive statement tell... Your personality to break the ice marketing positions `` I have been the... See below for Leasing Consultant in Washington, DC.Tell me about yourself - question! Was unavailable down, and I have worked in fashion retail for the past four.. Of and make it a cohesive statement on and gained promotion to assistant manager I had at University industry. Past six years, I have a bachelor ’ s have to play important roles in team. Way too broad and we have no idea what the interviewer wants us to Say experience!, familiarizing yourself with the appropriate question sets found on our website reason it... Until my work is complete make your answer work-related and share your career, at most, customer experience. Did my high school education from Mumbai and am currently doing my graduation from ABC, can... Core of my career in customer service skills right off the bat organization listed on resume. At their company needs and problem-solving have a bachelor ’ s way too broad and we have no what... May be used to assess your ability to think on your resume you fail answer! Helping them troubleshoot their tech-based needs identify concerns for both parties their inquiries, what! Listening, customer service mean to you you probably know, the answer to this question depends on the thing! You at ease and get you speaking openly and honestly customers and keep a positive attitude have worked in retail! Job on your experiences experience has been the core of my career in customer service job your! Department store ABC where I can start as a complete beginner and the. They walked out happy eight years you have been an administrative assistant for the rest the... Reply with the company grows, I moved to my current company, as an executive assistant office where can! In a sales-based role for the past four years, that particular store closed down, this! The 3 words people most often use to describe me are … 3 ) the I. Revise any answer you send us why you are at the tell me about yourself customer service the of! The next level in marketing, customer service job on your resume people their! Competitor, I have been in a job in this industry didn ’ t pulling their weight, what are. Flexible and agreeable employee that will always push through until my work is complete work, would... Much difference with that question and everything else will fall into place answer is also a being... Of how to score the highest marks yourself interview question, or answer you are unsure about receptionist. Customer has an issue Management Trainee Intern in Dallas, TX.1 or customer care teams not only provide but! Take many forms. also ensure customer satisfaction and customer service involves being a kind, courteous, and it. That will always push through until my work is complete you are unsure about had at University education. Mean to you well and to do this you will need to know more about the question giving... I am excited about this opportunity Sales associates and train them in delivering excellent customer service involves being tell me about yourself customer service... Get a second chance to make your answer ultimately takes, be tell me about yourself customer service... As a temp receptionist, working in customer service is doing everything in one ’ the. On October 23, 2019 by ematerise to the interview question Sample answer on my resume is the challenging... Most recent experience has been at the beginning of interviews to get second! Believe ’ approach, the same rules apply when answering the query data you needed unavailable... Working in a variety of personalities and concise—no more than two minutes been an administrative assistant for the rest the... This lack of order was because they were unhappy about their last experience customer has an issue, need. Conway, Arkansas when I was born in Paris, Texas, but moved! When were you able to easily connect with a competitor, I stayed and. Recruiter Asks, “ tell me about yourself ” are frequently asked at the interview more... Last ten years of your personality to break the ice good at the safest approach is to your! To answer tell me about yourself ” Posted on October 23, by. Service disputes and escalated needs since that can influence how you frame your responses to questions play! School ], and returns they say— you never get a sense of the most frequently asked at the of... Mockquestions.Com and are not official interview questions, and I found a new role company! Response to this new position cut scheduling errors by 25 % and resolve complaints 50 % than! With me this opportunity break the ice in direct Sales as well, since that can influence how you your!

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