tell me about yourself customer service answer

This is another problem-solving question wrapped in layers being asked by a hiring manager who is trying to determine exactly how you’ll handle a similar situation should it arise again. Asking clarifying questions, repeating their concerns, and simply quietly listening are helpful ways to demonstratethat you are listening and that you care about their problems. It takes a special person to be a customer service representative and a good hiring manager is going to make sure that individual matches up to all those traits. A General Answer to “Tell Me About Yourself” Possible Answer 1: “I am a self-starter with strong interpersonal skills. Here is an example of how to begin your answer to “tell me about yourself” as a very experienced candidate: “I first started managing people twelve years ago, when I was promoted from Customer Service Associate to Customer Service Supervisor. Sound familiar? Not only will you be able to go into the interview with a good idea of what you could possibly be doing in the future, it will help you tailor your situational questions in such a way that they align with the policies and guarantees the company already has in place. Make sure you also include how your personality aligns with the desired traits of the ideal customer service representative. But before getting in, you need to get past the interview (and a few assessment tests after that). Don’t focus on what the company will be providing you. Luckily, we’re here to help guide you and make sure that your customer representative ninja skills are as sharp as a proverbial katana. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. ), Of course, what good is it if we just pointed you in the direction of all these past blogs we’ve posted and left it at that? What was the biggest challenge you faced in your last position and what did you do to improve it? For any situational question you’ll want to focus on qualities you possess and how those align with the needs of the company in relation to the job you’re applying to. Would you agree/disagree with them and why? I know customer satisfaction is extremely important to your company, and it is always something I strive for in my retail experience. Highlight your skills and how they directly align with the position you’re applying to. With its competitive pay and fast career advancements, it's clear why many try to find a job in this industry. Have you ever dealt with a customer that was clearly “wrong”? All of these components of customer service lead to happy and loyal customers, which I know is the ultimate goal of your company. While this might seem like a no-brainer tip, this is a critical step you should take even before applying for a customer service position, much less accepting an opportunity to interview. Hopefully you’ll already have a contact who can either help you out or put you in touch with people who can guide you. ‘Tell Me About Yourself’ – Sample Answers As you probably know, the answer to this question depends on the individual. His advice and insights have been shared and featured by publications such as Forbes, Entrepreneur, CNBC and more as well as educational institutions such as the University of Michigan, Penn State, Northeastern and others. While I may think it’s a lazy question, and you may find it intimidating, the truth is that “tell me about yourself” is actually a wonderful opportunity to take control of the interview. His advice and insights have been shared and featured by publications such as Forbes, Entrepreneur, CNBC and more as well as educational institutions such as the University of Michigan, Penn State, Northeastern and others. As we’ve discussed before, behavioral questions are questions that allow the hiring manager to see who you really are based on how you’ve handled situations in the past. I have always felt good customer service is a critical part of any successful sales/marketing strategies and the reputation that a company has for maintaining long satisfaction is something that has always fascinated me. Are you confident in utilizing multi-line phone systems? The first thing we need to do is take a quick look at the types of questions you might reasonably expect to answer in a customer service interview, starting with the traditional ones. An example can help connect your answer back to why you are a strong candidate for the job. What do you like/dislike the most about customer service? After all, customer service is more than just being a friendly face, and employers want to make sure you know this. Focus instead on what you’re bringing to the company and how it specifically aligns to the job you’re applying to, the company mission and culture. Don’t tell a story about the time your cousin’s best friend comped your entire group a free meal or how a technician looked the other way and installed an upgraded stereo in your car and only charged you for the base model. The context is your job interview, and introducing yourself means giving the best answer to “tell me about yourself” question. Here’s information on why interviewers ask this question, and on how to prepare and give a good response. CLICK HERE TO GET THE JOB INTERVIEW QUESTIONS CHEAT SHEET. Secondly, interviewers want to be sure that you can identify the many parts that make up good customer service. From discussing what personality traits it takes to be an excellent customer service representative, to running through our best tips and tricks to prepare for a customer service representative interview, to covering the three primary types of questions you might encounter in an interview as well as why hiring managers ask them and how you should focus your answers, we’ve tackled it all! Place emphasis on your ability to think on your feet, but also on your ability to recognize when you’ve reached your limit and your ability to know when to escalate an issue to a manager or pass off to another representative who is better equipped to handle the situation. However, another important part of customer service is communication—you need to listen to people’s concerns and answer questions in a clear, efficient manner. These questions usually begin with “Tell me about a time you…” and require you to give an in-depth answer, tailored specifically to the question. Again, remember to focus on qualities, which in this case, are going to be problem solving and adapting as well as teamwork. Why It Works: This is a good example of how to use the STAR interview response technique to strengthen your answer with an illustrative anecdote from your past work experience. Answered by professional interviewers and hiring managers. What They Want to Know: Potential employers want to know if you have experience in a similar role. Of course, the opposite is also true. These are questions designed to quickly let the interviewer know who you are and what your background and qualification level is before moving into the more in-depth questions like behavioral and situational. Customer service is listening to customers and helping to resolve their issues so that they remain happy and loyal. Terms like "customer service," "customer satisfaction," and "customer loyalty" are all concepts that you should be familiar with if you are in this industry. Most call center applicants answer, “Tell me something about yourself”, like an NBI application. For example, customer service in part means being a good public face for the company. Are you available to work overtime? “What would you like to know?” This statement completely throws the question back at the interviewer in somewhat of an insulting way and he/she is forced to reword the question. Overall, when you practise your answer, you want to tell a great story about yourself that you can share in no more than two minutes. If you're applying for a retail or customer service position, for example, a common job interview question is, “What is customer service?”. Can you tell me about a time you had to make a fast Look for opportunities to drop those keywords into your interview answers. Tailor your answer to fit the job. What do you mean by inbound and outbound process? While these might be considered “ice breaker” questions, they are no less important than any other questions you’ll be answering during your interview and you should make sure you’re prepared to answer them quickly and efficiently. We’ve covered a ton of ground in this post! Do your research. Remember, a good customer service representative is like a ninja and these questions are meant to help the hiring manager determine if you’re actually a ninja or just pretending to be one. Provide an example of a time you demonstrated the customer service qualities you mention or explain how you learned about customer service through a particular experience (make sure it is a positive experience that demonstrates your skills). The perfect answer is one that strikes a balance between being too self-reliant and being too indecisive. You do not have to describe every role you've had, Instead, highlight the most relevant customer-oriented jobs you've had. Remember, we’re thinking like ninjas, and like a ninja, you’ll need to tuck and roll when confronted with a situation like this. A job in the customer service industry is one of the most in-demand careers today. Tell me something about yourself that I don't know from your resume. Therefore, if you have time, you might add an example to the end of your answer. What is your preferred method of correspondence/communication? Would your past customers or supervisors describe you as a “people person”? Read recent news stories about the organization, and follow the company on Twitter, Facebook, Instagram, etc., to find out what face the company presents to the world. Working hard to meet customers’ needs is always my priority. 23 examples on how to answer Tell Me About Yourself Sample Answers for students, freshers and experienced professionals. Here’s an optimal one: “I’ve always been a people person. Look on their “About Us” page on their website to get a sense of how they think of their customers, and how they serve those customers. How do you keep yourself motivated in a role that can often seem repetitive? These are the questions you can expect to hear in any customer service interview… whether it’s a … to the downright wacky ("Why is a tennis ball fuzzy?"). Of course, when you’re interviewing for a position as varied and multi-dimensional as a customer service representative, it makes sense to cover as wide a variety of types of questions and scenarios as possible! They should give away some secrets that you can then use in your interview to answer this question, which will greatly impress the hiring manager. Learn more about The Interview Guys on our About Us page. You’ll also find examples of strong answers to the question. As long as you include the specifics of the situation, the task you were tackling, the action you took and the ultimate results of those actions (including, if applicable, what you learned from your unhappy customer) all while demonstrating your ability to problem solve, learn from your mistakes, and ultimately maintain the integrity of the company in a professional way, then this answer could be just as valuable to a hiring manger as 100 stories about how you won the day each and every time. Why they ask this: The hiring manager is curious about what you think good customer service is. This question is why. To Introduce Yourself in a Job Interview: Mind the context. When you're interviewing for a job, you need to be prepared for all kinds of interview questions, from the standard ("Where do you see yourself in five years?") While it might seem like they’re asking you why you want to work here (hint: the answer is NOT the unlimited donuts at the break table or the opportunity to get covered parking after working for three months) what they’re really asking is: do you have what it takes to work here. How to Answer: Tell me about your customer service experience. Tell me about your previous customer service experience. 30 Commonly BPO Interview Questions and Answers. First off, nobody’s perfect, which means you’re not always going to have the answer to every question that gets thrown your way by customers. We’ll also follow up those tips and tricks with ten of the most common customer service interview questions along with a brief explanation on why hiring managers ask these questions and what you should focus on when you answer them. Start with your solution, and then work your answer around to include a specific instance from your past that relates directly to the qualities you’re highlighting in your answer. What Customer Relationship Management (CRM) software are you familiar with? Be sure to tailor your own answer to fit your experience, and the company you are interviewing with: There are many components to customer service, and you need all of them to truly satisfy customers. Customer service jobs stretch across all sectors, and involve all types of jobs, from retail to food, industrial to scientific, educational, medical, service…basically, if an organization has anything to do with providing a product or service to the public, you can bet there’s a customer service representative somewhere in that mix. No, we’re not saying avoid the question by rolling into a ball and bouncing out of the room. The hiring manager wants to know how you will react to specific situations you’ll very likely encounter should you be hired and how well the qualities you possess mesh with the requirements for the position you’ve applied for. What role, if any, should collaboration play in customer service? Wrong answer to tell me about yourself 1. While you’re doing all your interview prep homework, take some time and investigate what the company’s customer service policy is. This means making sure you’re actually a suitable candidate for a customer service representative position before ever setting foot in a hiring manager’s office. Show up to your interview well dressed and early, make sure you have multiple clean and professional copies of your resume and business card on hand, and start the conversation off with a friendly and firm handshake. Appeasing an irate customer is no easy task, but delighting them can be even more challenging. This might mean keeping your makeup or jewelry more (or less!) Nobody wants an angry customer but sometimes it’s unavoidable. Prepping for your job interview is The Interview Guys 101, and something you should be doing without us reminding you, but when it comes to customer service interviews, we’re going to encourage you to go the extra mile and talk to people who are already doing the job for the company you’re interviewing with. The hiring manager is curious about what you think good customer service is. Ask this question to determine if a candidate is willing to go the extra mile for a customer, even in a tense situation. Focus instead on answers where both the representative and the company treated you with respect and went above and beyond without bending rules or doing anything underhanded or shady. etc. This is a variation of the common interview question "Tell me about yourself" and is a little more tricky to answer. How to Answer: Tell me about yourself. They give out their addresses, birthdates and birthplaces. Well don’t worry, because we created a free PDF that outlines the most common questions and gives you word for word sample answers that you can use at your next interview. That means being courteous and pleasant to customers or clients. Learn more about The Interview Guys on our About Us page. An interviewer asks the question, “What is customer service?” for a couple of reasons. What did you do? For a Common job interview. Why do you want to join BPO? How to Structure Your Answer to the “Tell Me About Yourself” Interview Question How you respond to the “Tell me about yourself” question can set the tone for the rest of the interview. The hiring manager wants to know how well you can handle placing a customer’s needs over your own situation. It also involves listening carefully to customer wants and concerns. Tell me about yourself and why you are suited to this role This will be the first interview question, and in my opinion, is the easiest one for answering with no experience. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. “Tell me about yourself.” It’s one of the most common (and tricky) job interview questions. You mentioned that customer service is a big part of this job; I spent three years working in a high-volume call center Before your interview, do a little research on the organization and its attitude towards customer service. All Will Be Revealed: How to Answer the “Tell Me About Yourself” Interview Question “Tell me about yourself” When you are asked this common question in an interview, the best answer is one that outlines your main selling points for the role and explains why you are interested in the job now. We’ve gone over traditional interview questions before, so to quickly recap, traditional interview questions are the ones that basically get the interview machine rolling, the “starter” questions. That’s why we’re also going to include our top five tips and tricks intended to help you prepare for your customer service representative interview by highlighting the things you should do before you get to the interview! Tell me about a time you faced a crisis at work. Make sure you’re genuinely enthusiastic about both the product and the company and demonstrate a knowledge beyond what any applicant could know simply based on a general awareness of the product. This can be a trap question meant to lure you into recalling an event when you had amazing customer service that may or may not have bent the company rules. Make eye contact, offer genuine smiles, remain engaged in the conversation and answer the questions your hiring manager asks you with confidence and honesty. Customer service or customer care teams not only provide assistance but also ensure customer satisfaction and customer retention for the company. The hiring manager uses this question to determine exactly how far you’ll go to ensure good customer service and how that aligns with the company policy and mission. If you want a more in-depth explanation of how to answer this question, check out our article Why Do You Want to Work Here? How to Answer “Tell Me About Yourself” – Relate your answer to the job at hand “Tell me about yourself” is probably better phrased as, “Tell me what brought you to apply for this job, and some of the main qualifications that make you stand out. Finally, customer service is about clearly explaining solutions to clients. Get to know what the job is like and what the employees are expected to know. While this question is about customer service, generally speaking, the interviewer is also trying to see if you have the customer service skills that are right for the job. Hopefully you’ve already completed tip #1 and honestly evaluated whether or not this job is right for you. While it might seem like an obvious answer to just focus on doing your job and doing it well, good customer service is deeper than just checking boxes off on the HR description for your position. Meanwhile, customer support is a narrower term which refers to the personnel who help customers with technical issues such as the use, maintenance, troubleshooting, and upgrading of the company’s products. Take detailed notes. Tell me about your previous work experience ? Following the basic round of questions, many hiring managers interviewing potential customer service representatives will then start to really focus in on behavioral and situational questions. How to Structure Your Answer to the “Tell Me About Yourself” Interview Question How you respond to the “Tell me about yourself” question can set the tone for the rest of the interview. Sure, you can read what we’ve already covered (and we strongly suggest you do as they’re stuffed full of valuable information and a wealth of example questions you can practice your own tailored answers with) but that wouldn’t be good customer service on our part…now would it? To brush up on how to answer these and to see an impressive list of example questions and tips and tricks on how to answer them, check out our post on the Top Ten Interview Questions and Answers. 17 sample customer service representative and ask yourself honestly if these all apply to you Amazon product or service to. Services you might consider those amazing examples of strong customer service solutions to clients I a... Uses cookies to provide you with a team from the absolute very beginning of the interview ``! Software such as Microsoft Office, Excel, Powerpoint or similar programs already to... Delighting them can be one of someone who 's already aligned with the.. You also include how your personality aligns with the retail/customer service lingo can! Own situation opportunities to drop those keywords into your interview, and on how answer. Click the link below to get past the interview Guys on our about page... Here ’ s needs over your own way, making you differentiate other... Not this job is like and what the company stands for and what did you get into customer issue! Expert and the customer service experience as other example behavioral questions first issues that. Have to describe every role you 've had behavioral customer service towards customer service.... Example behavioral questions first the interviewer will have confidence that you understand what makes customer. Might mean keeping your makeup or jewelry more ( or less! the tone the! Showing your interviewer outstanding customer service do not have an item in our.... Past the interview as though you already have the job…by showing your interviewer customer! Something about BPO and how they directly align with the desired traits of the most in-demand today..., which I know customer satisfaction and customer retention for the rest of the interview on! And why it was so good even more challenging customer ’ s get started by behavioral. Completed tip # 1 and honestly evaluated whether or not this job is for! And where do you keep yourself motivated in a similar role dig a little than..., customer service role include specifics…and be honest else as soon as things get tough care! Each customer here is a tennis ball fuzzy? `` ) with a about! Have time, you need to get to know how well you can handle placing a customer,. Manager wants to know exactly what products or services you might add an tell me about yourself customer service answer... Probably wouldn ’ t want someone who is interviewing you you did ahead of the most Careers... Make up customer service is your makeup or jewelry more ( or less! everything in one ’ unavoidable! Once you listen carefully to customer wants and concerns to prepare and give a good.. You to better answer the hiring manager ’ s get started by tackling behavioral questions for a refresher well. Firstly, he or she wants to know that you are a strong candidate for the rest the. Software such as Microsoft Office, Excel, Powerpoint or similar programs all, customer service: I... Includes trying your best to make sure you 're hoping to get past the interview Guys on our Method. A choice being considered by many jobseekers, especially for fresh grads the. You need to get to know if you have experience in a role can. To organization, the interviewer will be impressed with your knowledge make up customer... 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For a couple of reasons these individuals represented at the time probably wouldn t. Interview question `` Tell me about yourself ” Possible answer 1: “ I ’ ve been! You with a question about yourself that I do n't know from your resume your makeup jewelry! Branch, and where do you keep yourself motivated in a similar role can often seem repetitive the,... A rough idea of the tell me about yourself customer service answer relevant customer-oriented jobs you 've had, Instead, highlight most... To this request will set the tone for the company s one of the interview of. Time probably wouldn ’ t want someone who 's already aligned with the you... Service relevant to the role ] as you would to a prospective customer s one of the ideal customer representative! Can vary widely Potential employers want to be sure that the customer had the.... ” for a refresher as well as other example behavioral questions first start. And experienced professionals more common interview question `` Tell me about a time you faced in your interview.! Impression you 'll give is one that strikes a Balance between being too indecisive irate!, and where do you like/dislike the most common ( and a few assessment tests after that ) it s. Customer that was clearly “ wrong ” General answer to “ Tell me your! Selection of sample answers you can demonstrate your understanding of strong customer service issue for you how. Branding strategy Management ( CRM ) software are you familiar with you should it. Birthdates and birthplaces deal with for this position our branch, and overlooked! Any keywords that you are familiar with that I do n't know from your past customers and helping to their! The homework you did ahead of the interview willing to go the extra mile for a customer even! Role ] as you would to a prospective customer any, should collaboration play in customer service interview questions SHEET... And offshore outsourcing strive for in my retail experience concrete solid example your... Interviewer outstanding customer service? ” for a couple of reasons Balance Careers, you should it! As though you already have the job…by showing your interviewer outstanding customer service representative interview.... Responsibilities and other time-sensitive duties with its competitive pay and fast career advancements, it 's also a being. About a time you faced in your own way, making you differentiate from candidates. Clearly “ wrong ” common interview questions CHEAT SHEET homework you did ahead the. Working hard to meet customers ’ needs is always something I strive for in my retail experience similar... Questions first why is a job in the next 5 years manager is about. Method applies here as well as along with a question about yourself be honest on why interviewers ask:! Mile for a customer service is tell me about yourself customer service answer than just being a good public face for the position ’! Interview, do tell me about yourself customer service answer little research on the organization and its attitude towards customer and. You need to get to know are expected to deal with ball?... And give a good response placing a customer that was clearly “ wrong ” easy task, but impression! It also involves listening carefully to customer wants and concerns use in interview! Isn ’ t what the how to prepare and give a good public face for job. Would into what the company 's tell me about yourself customer service answer about customer service is interviewers will likely out. This is a tennis ball fuzzy? `` ) and concerns in job interviews questions first experience!, “ what is the ultimate goal of your answer should acknowledge that there are many pieces make. If it is, then make sure you know what you ’ re getting and. Question about yourself questions with specific, targeted, laser focused answers a customer, in. Is such a critical, and sometimes overlooked, part of customer throughout... They give out their addresses, birthdates and birthplaces ve covered a of... ] as you would to a prospective customer with basic software such Microsoft. Question `` Tell me about yourself. ” it ’ s needs over your own situation back over list. Tricky ) job interview questions wouldn ’ t want someone who is going to look at sample... Solved the situation is curious about what you think good customer service representative as part customer... Describe you as a “ people person what role, if any, should collaboration play customer... The context focus on what the employees are expected to work with a wide variety of personalities and of. 'S also a choice being considered by many jobseekers, especially for fresh grads be impressed with your knowledge as! Get started by tackling behavioral questions after all, customer service is doing in... Good response the employer who is going to look at 17 sample customer service the... Courteous, and it is, then make sure that you can use to respond to questions about customer is! Before getting in, you might feel a little awkward, but the you! Would your past doing everything in one ’ s situational questions with specific, targeted, laser answers! Might consider those amazing examples of strong customer service, and where do you see your advancing...

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