How-To Tuesday: Quickly Canceling A Dispatch and Load

Trucker using TruckLogics trucking dispatch software.

If you ever find yourself in the unfortunate circumstance of needing to cancel a dispatch and load, TruckLogics trucking dispatch software has you covered.

We recommend canceling rather than deleting your dispatches and loads so that you can keep accurate records of which loads were dropped.

This can be particularly helpful to see how consistent your clients are. Learn how to harness this helpful feature in TruckLogics trucking dispatch software by following these simple steps.

Canceling a Dispatch or Load

1. From your Dashboard, click on the Dispatches tab.

TruckLogics trucking dispatch software.

2. Find the dispatch associated with the load you want to cancel and click on it.

TruckLogics trucking dispatch software.

3. Click on the Check Call tab of your dispatch.

TruckLogics trucking dispatch software.

4. Delete the Drop-Off Complete check call. Confirm that you want to delete when TruckLogics prompts you by clicking “Yes”.

TruckLogics trucking dispatch software.

5. Now go to the Settlements tab of your dispatch.

TruckLogics trucking dispatch software.

6. Click “Void”. Confirm by clicking “Yes”.

TruckLogics trucking dispatch software.

7. Now go to the trip sheet tab of your dispatch.

TruckLogics trucking dispatch software.

8. Scroll down. Delete every row by clicking the trash can icon on the right side. Confirm by clicking “Yes”. Click “Update” at the bottom of the screen once you are done.

TruckLogics trucking dispatch software.

9. Scroll up and return to the Summary tab.

TruckLogics trucking dispatch software.

10. Click on the load number.

TruckLogics trucking dispatch software.

11. Click on “Go to Load Summary”.

TruckLogics trucking management software.

12. Go to the Payments tab of that load.

TruckLogics trucking management software.

13. Click “Options” and then click “Void” from the drop-down menu. Confirm by clicking “Yes”.

TruckLogics trucking management software.

14. Now go to the Invoice tab.

TruckLogics trucking management software.

15. Click the “More” button and then click “Void” from the drop-down menu. Confirm by clicking “Yes”.

TruckLogics trucking management software.

16. Return to the Summary tab.

TruckLogics trucking management software.

17. Click “Go to Dispatch Summary”.

TruckLogics trucking management software.

18. Click “Cancel Dispatch” in the top right corner.

TruckLogics trucking management software.

19. Click back into the canceled dispatch and repeat steps 10-11 to return to the load.

TruckLogics trucking management software.

20. Once back in the load, click on the “More” button and then select “Cancel Load” from the drop-down menu. Confirm by clicking “Yes”.

TruckLogics trucking management software.

 21. Your load is canceled!

TruckLogics trucking management software.

Watch the video tutorial

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Want to be able to cancel loads and dispatches with TruckLogics? Get a 15-day free trial! There’s no obligation and no credit card information required.

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